EXIN Certified IT Service Management Foundation – ISO-IEC 20000-2018
Hours of learning
- Presented by highly qualified, industry leading experts
- 12 Months access
The ISO/IEC 20000 Foundation training course enables you to learn the basic elements to implement and manage a Service Management System as specified in ISO/IEC 20000.
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.
- Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks.
- Understand the approaches, methods and techniques used for the implementation and management of an SMS.
- Understand the elements and operations of a service management system and its principal processes.
A fundamental understanding of the ISO/IEC 20000-1 standard, implementation principles and service management concepts.
This course is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard.