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EXIN Certified IT Service Management Foundation – ISO-IEC 20000-2018


  • 8:30:00

    Hours of learning

  • Presented by highly qualified, industry leading experts
  • 12 Months access
SKU: fa1eec17bf11 Category:


The ISO/IEC 20000 Foundation training course enables you to learn the basic elements to implement and manage a Service Management System as specified in ISO/IEC 20000. 
ISO/IEC 20000 is the international standard specifically for IT Service Management.  It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.


  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks.
  • Understand the approaches, methods and techniques used for the implementation and management of an SMS.
  • Understand the elements and operations of a service management system and its principal processes.


A fundamental understanding of the ISO/IEC 20000-1 standard, implementation principles and service management concepts.

Target Audience

This course  is aimed at staff working within an ITSM service provider organization that requires a basic understanding of the standard.