Cisco Certified Technician (CCT) Routing and Switching 100-490

Overview

The Cisco CCT Routing and Switching course is not for the complete novice to computing and networking but is designed to increase the level of competency in networking fundamentals, configuring devices remotely, basic troubleshooting (layer 1 and layer 2) and recognizing connectivity issues. Also the you will become familiar with Cisco devices and systems that a field technician will need to develop as they assist clients with their networking equipment.

Objectives

• Improve your network fundamentals knowledge, as well as your ability to install remote servers, troubleshoot basic Layer 1 and Layer 2 issues, and detect connection endpoints.

• Become more confident in your ability to manage Cisco devices and systems.

• Use basic Cisco software configuration and tools: Tera Term, Putty, Trivial File Transfer Protocol (TFTP) server, FTP server, USB Storage, loopback plug, and Windows

• Understand network fundamentals, Cisco products, and hardware components

• Perform remedial services (hardware break/fix) on Cisco products including software and configuration backup and restore, software upgrade/downgrade

• Recognize connection type and cable requirement

• Perform basic Layer 1 and basic Layer 2 troubleshooting

Key Benefits:

• Reduce time to resolution on network-related support calls

• Resolve common support cases independently and work efficiently with Cisco Support

• Minimize time out of the field by completing training in short sessions

• Access current product information

• Increase customer confidence and loyalty in onsite technicians

Prerequisites

CompTIA Network+ certification is recommended

Although there are no official requirements for these certificates, you should be familiar with the test subjects before taking any of them.

Target Audience

Onsite support technicians who need product-specific technical abilities to diagnose, restore, repair, and replace key Cisco routing and switching network devices are the primary target audience for this certification and training.