Apple Certified Support Professional (ACSP) macOS Support Essentials 10.13

Overview

Apple Certified Support Professional (ACSP) certification confirms the candidate's understanding of macOS's core functionality as well as having the ability to configure key services,   perform basic troubleshooting,   and support multiple users with essential macOS capabilities.  Candidates for this course may be in a role of help desk professional,   technical coordinator,   or power user who supports macOS users,   manages networks,   or provides technical support for the Mac.

Objectives

What you'll learn:

• How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra
• macOS High Sierra features and functionality, including how to find more information
• How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification

Prerequisites

• macOS familiarity
• Basic computer navigation skills

Target Audience

• People who manage computer networks or computer labs that run macOS
• People who support Mac users